Independent Clinics of Washington

ICW focuses on community-based case management and care coordination for patients with complex healthcare needs across its defined service area. The organization employs both RNs and LPNs in nurse case manager roles. Nursing positions at ICW follow a hybrid work model, combining remote work with in-person visits to skilled nursing facilities, assisted living facilities, primary care offices, and patients' homes. Nurses serve as critical links between patients, their providers, and community resources, building trusted field relationships to ensure patients receive appropriate support throughout their care journey. The medical management team operates through an interdisciplinary approach, convening weekly team meetings for collaborative care planning and problem-solving. A distinctive feature of ICW's nursing model is that all team members are cross-trained in both case management and utilization review, indicating a workforce expected to be versatile across multiple functional domains.

Based on the job descriptions, ICW emphasizes compassionate, patient-centered care coordination. The organization values building trusted relationships with patients in community settings and ensuring they receive the right support at every step of their care journey. ICW promotes interdisciplinary collaboration, proactive care management, and regular patient follow-up. The universal cross-training of team members in both case management and utilization review reflects a commitment to workforce versatility and comprehensive care oversight.