RN - Patient Clinical Services

The Patient Clinical Services RN implements best practices in patient care and coordination for Primary Care locations by assisting in patient triage and general advice processes through telephone and electronic communications. Position requires 6 months of in-office training in Champaign, IL prior to being remote. Responsibilities include assisting patients via phone/electronic platforms, evaluating patient concerns, coordinating with Primary Care physicians and nursing staff, maintaining EMR documentation, triaging urgent/emergent matters, providing patient education, and cross-training to support float coverage across Patient Contact Center Clinical teams.